I built a life that works. This is where I show you how.

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She saved my life when I was sick. I couldn’t save hers.

And just like that, everything changed. Not just emotionally, but structurally. That kind of grief doesn’t just break your heart—it breaks your life open. It forces you to reconfigure everything around the absence.

Why I Left the U.S. — And What I’m Building Now

I didn’t leave the United States for adventure.

I left because I was scared. Because I was tired. Because I was trying to survive.

What I’ve built since then is more than a new life abroad—it’s a softer, safer way to live. And now I’m helping others do the same.

Embracing My Squiggly Path: The Strengths of a Non-Traditional Career Journey

My career path has never been a straight line, and that's exactly its power. From the hustle of a hospitality takeout window to the strategic boardrooms of tech startups, each turn has taught me the resilience and adaptability that only a non-traditional path can teach.

This journey hasn't just shaped my professional life; it's forged who I am, armed with an eclectic toolkit of skills and experiences that I bring to every challenge and opportunity.

Britney Achin 5/6/24 Britney Achin 5/6/24

Setting Up for Success: A Guide to Building Your First Customer Success Framework

In today’s competitive landscape, the ability to maintain and grow customer relationships is paramount, especially for startups and small to medium-sized businesses (SMBs).

Implementing a Customer Success Management (CSM) framework is not merely an operational choice but a strategic necessity that can define the trajectory of your business. This guide is designed to help you create a foundational CSM framework that is not only functional but also scalable, reflecting the unique needs and capabilities of your organization.